Last Updated: Feb 21st, 2023
PLEASE SEE OUR PRIVACY SNAPSHOT BELOW FOR AN OVERVIEW OF OUR PRIVACY PRACTICES.
We collect information that alone or in combination with other information in our possession could be used to identify you or otherwise relates to you (“Personal Data”) as follows:
Personal Data You Provide: We collect Personal Data when you register for or use the Service, contact us with inquiries or otherwise communicate with us, or take our introductory quiz when first logging in to the App. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include name, email, password, age, whether you are a student or have retired, your mood, and other information relevant to the your mediation goals that will help us provide you with personalized meditation plans (such as sources and degrees of stress, preference for mediation times and other relevant factors). Personal Data may also include payment and transaction information when you make purchases through the Services, such as payment card information and transaction history. Where you log in to the App via Facebook, we may also collect your login credentials and other information you make available to us based on your Facebook settings.
Personal Data We Collect Through Our Social Media Pages: We have pages on social media sites like Facebook and Twitter (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.
Personal Data We Receive Automatically From Your Use of the Service: When you visit, use and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
We do not collect or use any information from health apps like Google Fit, Apple Health or HealthKit.
We may use Personal Data in our legitimate business interests for the following purposes:
We may use Personal Data to comply with law, including to:
Marketing: We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email, we may use that information to send you special offers. Except where consent is required, we undertake such marketing communications on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.
In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:
Opt-Out of Marketing Communications: Any marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. Note, however, that as a user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications.
Personal Data Requests: Subject to certain exemptions, and depending on your location and the nature of your interactions with our Services, you may request the following in relation to your Personal Data:
To exercise the above rights:
Prior to responding to your requests, we may verify your identity by matching any requested identifying information you provide against the information we have about you. Depending on your jurisdiction, you may designate an authorized agent to make a request on your behalf. We will require the authorized agent to have a written authorization confirming that authority.
We will never discriminate against you for exercising any of these rights, but you may lose access to certain functionality or the ability to interact with services due to changes in the Personal Data we have access to after complying with your privacy requests.
Right to Complain: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns (in the UK, the Information Commissioner’s Office (ICO), who can be contacted at https://ico.org.uk/concerns, and in other EU countries the data protection authority of the country in which you are located; in the US, this may be your state’s attorney general or data protection authority).
Limits on Your Choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint or appeal by contacting us as provided in the Contact Us section below. Depending on your jurisdiction, if your appeal is denied, you may submit a complaint to your data protection authority as described in the Right to Complain section above.
Online Tracking Opt Out. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.
Our Service is not directed to children who are under the age of 13. Balance does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Balance through the Service please contact us and we will endeavor to delete all such Personal Data from our databases.
We are headquartered in the US. We may transfer your Personal Data to our affiliates and service providers in the US and other jurisdictions. Please note that data protection laws of the US and other jurisdictions may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the laws in your country.
When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to afford adequate protection for Personal Data, and we will comply with applicable data protection laws. For example, where our Service targets individuals in the European Economic Area, Switzerland or the United Kingdom, we may rely on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of Personal Data. For more information about how we transfer Personal Data internationally, please contact us as set out in the Contact Us section below.
You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to Balance via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.
Elevate Labs, LLC. is the entity responsible for the processing of Personal Data and is the data controller in respect of such processing.
Alternatively, if you are in the UK you can contact us by email at [email protected] or in writing to: VeraSafe United Kingdom Ltd. 37 Albert Embankment, London, SE1 7TL United Kingdom.
Alternatively, if you are in the EU you can contact us by email at [email protected] or in writing to: VeraSafe Ireland Ltd. Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P Ireland.